f you need assistance with our website or any of our products and services, please contact our customer support team using our Live Chat System. For help out of hours please use the contact form and we will be in touch as soon as we can. Our support agents are available from 08:30 to 17:30 Monday to Friday, excluding public holidays.

We have provide some answers to our most frequently asked questions:

What do you do?
Cold Logic is a specialist in temperature controlled vehicles, using Eutectic Technology. The products and services we offer can be found in main body of the home page.

Cold Logic Hours of Business
• Monday 8.30am - 5.30pm
• Tuesday 8.30am - 5.30pm
• Wednesday 8.30am - 5.30pm
• Thursday 8.30am - 5.30pm
• Friday 8.30am - 5.30pm
• Saturday Closed
• Sunday Closed
• Public Holidays Closed

What is the Cold Logic Customer Concern Procedure?
Cold Logic implements strict quality control on all of their supplied products and services. If you feel there is a need to give feedback on any aspect of our service, then please contact us on 0845 46 36963 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will be more than happy to help. Your Feedback is important to us and we welcome it.

We will respond to queries within 1 working day of receipt and resolve within a maximum of 5 working days. Urgent concerns should be reported to the operations team on 0845 46 36963 so that they can be dealt with immediately.

In the event that our operations team cannot resolve your concern in a satisfactory manner, it will be forwarded to our Managing Director for review.

All media requests – including requests for local interviews – must be handled through our media relations team. Please call 0845 46 36963 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it for further information.

How do I find out how to apply for a donation or sponsorship from Cold Logic?
All donations or sponsorship requests are welcomed and must be handled through our media relations team. Please call 0845 46 36963 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it for further information.

For more information please contact a member of our Customer Services team.